Fabric Creations Terms and Conditions

A 55% deposit is required to confirm and proceed with your order. Payment of the deposit is also deemed to be acceptance of these Terms and Conditions.

A part payment may be requested, at the discretion of Fabric Creations, in the event of installation delays at your request.

Payment of the balance owing is due prior to installation.

Payment can be made by Cash, Credit card, or Direct Deposit.

We accept Visa, Mastercard and Amex. There is no surcharge applied on credit card payments taken over the phone however, one is still applied to payments made online.

Please email Direct Deposit receipts to accounts@fabriccreations.com.au

All products are custom-made. As such, deposits are non-refundable or exchangeable once the order has been placed with our fabric supplier and/or workroom. Please choose carefully and please contact the team with any questions prior to placing your deposit, as changes cannot be made once the order is in production.

Payment of deposit is acceptance that you are responsible to pay the full amount quoted. All products remain the property of Fabric Creations until all money is paid in full.

If Fabric Creations is unable to secure either the materials, fabric or components required to manufacture the products after from the date of order, we will offer you to (i) re-select products, or (ii) cancel the order in full or part and receive a full or partial refund.

All products have different production times ranging from 3-5 weeks for most, plantation shutters are 8-10 weeks, and for specialty products time frames will be advised.

Any estimated delivery date is an estimate only. Product delays are out of our control however we will notify you as soon as possible should any delays occur.

If you cannot accept delivery of your order within 14 days of notification by Fabric Creations that the goods are ready, payment in full becomes due.
Complimentary storage for goods is provided for up to 30 days. After this period, a fee of $50 per week may apply.

To ensure the safety of our installers/technicians and your belongings, we require the proposed area of works to be clear prior to their starting. If you are unsure that this is possible, Fabric Creations should be notified prior to arrival of workers on site.

Fabric Creations provides a 2-year warranty to cover all goods. Please see the below warranty document for further details.

“Your Warranty”

All window furnishings come with a two (2) year warranty across our entire range of products, covering component failure and manufacturing issues.

This warranty is to cover the products as installed. Any removal from their original place of installation or alterations made to the product itself by anyone other than a technician authorised by Fabric Creations, may void this warranty.

This warranty becomes valid when payment for the blinds has been paid in full, and proof of purchase is provided.

What the warranty covers

This warranty covers the repair or replacement of any defective material or component within the Fabric Creations range.

Fabric Creations provides a manufacturer’s warranty that your blinds will be free from defects in material and workmanship for a maximum of two (2) years from the date of Fabric Creations invoice.

Our products & services come with guarantees that cannot be excluded under the Australian Consumer Law. You are also entitled to have the product repaired or replaced if the product is defective.

What is not covered under the warranty

For this warranty; “defect” does not include (and we will not replace or repair products that have been damaged by) the following:

Normal deterioration consistent with the products age or any conditions caused outside of normal wear and tear
Products that were not installed by Fabric Creations or that were removed and reinstalled
Damage caused by abuse, mishandling, fire, negligence, accidents or any natural disaster
Exposure to the elements (sun damage, wind or rain), excessive discoloration over time.
Exposure to chemicals, and any type of corrosive element such as, cleaning products, insects, marine environments and salt air (including damage caused by scrubbing)
Any damage resulting from exposure to high moisture and high humidity environments (resulting in mould, mildew, fungal, age or ‘warping’)
Products that shrink or expand due to weather conditions;
Weather-related disasters or other Acts of God; (Awnings: Do not leave your awning out in strong winds and/or rain)
Marks or imperfections in, holes or runs in, or fraying of the material which occurs more than 30 days after installation;
Products that are requested outside recommended sizes (including railroaded fabrics)
Puckering of material where material is under 1 metre in width
Puckering of material, or a ‘V’ configuration where material is over 2 metres in width or 3 metres in height; lines, creases or waves
Products with a drop of 3.3 meters or more
Imperfections that are not visible to the naked eye from 1.5 metres;
Uneven rolling of linked blinds;
Products installed into plaster or other non-standard structures. (Non-standard refers to any structures other than timber or aluminium frames and/or timber architraves. We take no responsibility for the strength of any surface we fix into.)
Variation in speed of motorised blinds (motorised roller blinds have a variation of up to -/+ 10% in speed and accuracy as per manufacturer specifications)
The cost of access equipment (e.g. Scaffold, cherry picker, scissor lift, etc.) or electrical works necessary for repairs
Transportation costs to and from our location (if required)
Labour costs after 12 months following installation
Gaps between blind fabric and window frame or architrave (up to 20mm) for inside fit (reveal fit)
Failure to follow any procedures specified or recommended by Fabric Creations
Curtains length changing throughout the seasons (A tolerance of +/- 10mm)

Motors
Somfy motors offered by Fabric Creations carry a 5-year manufacturer warranty except for their wire free rechargeable motors which have a 2-year warranty.
Automate motors offered by Fabric Creations carry a 7-year manufacturer warranty for hard wired motors & a 5-year warranty for battery motors.

Repair Services
Fabric Creations can provide a repair service for most furnishings. If the repairs are being made to products installed by Fabric Creations, this service comes with a 6-month warranty. If the repairs are being made to products of origins unrelated to Fabric Creations, this service comes with a 3-month warranty. Service Calls will incur fees that are outlined below.

$125 – for internal furnishings; this covers the 1^st hour. Any parts used will be added to this fee. ($125 for every hour after, per person)
$155 – for external furnishings; this covers the 1st hour for 1 person (if a second person is required due to height or safety concerns a further $155 will be charged per hour, per person). Any parts used will be added to this fee. ($125 for every hour after per person)

Note, above is our standard service call rate, however, all service calls and works are subject to an onsite assessment, which may result in a fee increase.